Last updated: 14 October 2026
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Digital product delivery
Digital products are delivered by a secure download link sent to the email address on your order. Links are personal to your order and expire after a set period. Do not share them. Orders are confirmed only after payment is received and checked by our team. We do not mark an order as paid because of a redirect from a payment page.
Manual orders
While online payment is not available, orders are placed by request. We confirm the price and payment method by email. Your order is pending until payment is confirmed.
Refunds for digital products
Because digital files cannot be returned once downloaded, refunds are not offered for digital products after delivery, except where:
- the file is faulty or cannot be opened, and we cannot fix it within a reasonable time;
- the product is materially different from its description on the product page; or
- we delivered the wrong product.
To request a refund, contact us within 7 days of delivery with your order number and a description of the problem.
Software subscriptions
Trial periods let you test the software before you pay. Subscription fees for months already used are generally not refunded, but we will review requests where a billing error or a significant service failure is shown. Cancelling stops future renewals.
Development services
Work is refunded according to the written quote or agreement. Deposits for work not yet started may be refunded less any reasonable costs already incurred.
How refunds are paid
Approved refunds are paid by the same method used for payment where possible, within a reasonable time after approval.